Refund Policy

Last updated: June 6, 2024

This Refund Policy describes the conditions under which biteangle may issue refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read and agree to the terms set forth below.

1. General Principles

We are committed to delivering high-quality educational seminars and learning experiences. If you are not satisfied with a purchase, we encourage you to contact us so we can work toward a resolution. Refund eligibility is determined on a case-by-case basis in accordance with the criteria outlined in this policy.

2. Eligible Purchases

Refund requests may be submitted for the following types of purchases made on the biteangle platform:

• Seminar registrations and session access passes
• Subscription plans for platform access
• One-time purchases of learning program materials

Purchases made through third-party resellers or partner platforms are subject to the refund policies of those respective parties and are not governed by this policy.

3. Refund Eligibility Criteria

3.1 Time-Based Eligibility

To be considered for a refund, a request must be submitted within fourteen (14) calendar days of the original purchase date. Requests submitted after this period will not be eligible for a refund, except in cases covered under Section 3.3 of this policy.

3.2 Usage-Based Eligibility

Refunds will generally not be issued if a significant portion of the purchased content has been accessed or consumed. Specifically:

• If more than twenty-five percent (25%) of a seminar or learning program has been attended or viewed, the purchase is no longer eligible for a full refund.
• Partial refunds may be considered at our discretion in such cases.
• Subscription refunds are not available for billing periods that have already commenced.

3.3 Exceptional Circumstances

We may consider refund requests outside the standard eligibility window in the following situations:

• A documented technical failure on our platform that prevented access to purchased content
• Duplicate charges resulting from a billing error
• Cancellation of a scheduled seminar or event by biteangle

In cases where a seminar is cancelled by biteangle, registered participants will receive a full refund or the option to transfer their registration to a rescheduled session, at their discretion.

4. Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

• Downloadable materials or digital resources that have been accessed or downloaded
• Promotional purchases made at a discounted rate, unless otherwise stated at the time of purchase
• Purchases for which a refund was previously granted
• Add-on services or features consumed in full prior to the refund request

5. How to Submit a Refund Request

To initiate a refund request, please contact our support team using the contact information provided on our platform. Your request should include:

• Your full name and the email address associated with your account
• The date of purchase and the name of the product or seminar purchased
• A clear description of the reason for your refund request
• Any relevant supporting documentation, where applicable

Incomplete requests may result in processing delays. We reserve the right to request additional information before making a determination.

6. Processing and Timeframes

Once a refund request is received, we will review it and respond within five (5) business days. If your request is approved, the refund will be processed to the original payment method used at the time of purchase. Please allow an additional five (5) to ten (10) business days for the funds to appear in your account, depending on your financial institution.

We are not responsible for delays caused by banks or payment processors once the refund has been issued on our end.

7. Partial Refunds

In certain situations, a partial refund may be offered rather than a full refund. This determination is made at our sole discretion and may depend on factors such as the extent to which the service was used, the nature of the issue raised, and the time elapsed since the purchase date. Partial refunds will be calculated proportionally based on the unused portion of the service.

8. Chargebacks and Disputes

We ask that you contact us directly before initiating a chargeback or payment dispute with your financial institution. We are committed to resolving concerns in good faith and often can address issues more efficiently through direct communication. Initiating a chargeback without first contacting us may result in the suspension of your account access while the dispute is under review.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our platform with an updated revision date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.

10. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please reach out to us:

• Email: info@biteangle.com
• Phone: +18474462064
• Mailing address: 71-34 Austin St floor 2, Forest Hills, NY 11375, United States